TY  - BOOK
AU  - Martin, William B.
TI  - Quality Customer Service: Satisfy Customers--it's Everybody's Job
T2  - Crisp Fifty-minute Series Book
SN  - 9781426031199
AV  - HF5415.5 .M17 2009eb 
U1  - 658.8/12 
PY  - 2009///
PB  - Axzo Press
KW  - Customer relations--Programmed instruction.,Customer services--Programmed instruction
KW  - BUSINESS & ECONOMICS / Customer Relations
UR  - https://search.ebscohost.com/login.aspx?direct=true&db=e900muk&scope=site&site=ehost-live&AN=383350
ER  -