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1.
ITIL and Organizational Change

by Erskine, Pamela.

Material type: Text Text Language: English Publication details: ITGP 2013Online access: Click here to access online Availability: Items available for reference: VJEC Central Library: Not for loan (1).

2.
Ten Steps to ITSM Success A Practitioner’s Guide to Enterprise IT Transformation

by Esposito, Angelo.-Rogers, Timothy.

Material type: Text Text Language: English Publication details: ITGP 2013Online access: Click here to access online Availability: Items available for reference: VJEC Central Library: Not for loan (1).

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