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	1.	Observing the User Experience A Practitioner's Guide to User Research by Elizabeth Goodman-Mike Kuniavsky-Andrea Moed. Series: Interactive TechnologiesEdition: 2nd edMaterial type: Text Language: English Publication details: Morgan Kaufmann 2012Online access: Click here to access online Availability: Items available for reference: VJEC Central Library: Not for loan (1). Add to cart (remove)
	2.	Voicebot and Chatbot Design Flexible Conversational Interfaces with Amazon Alexa, Google Home, and Facebook Messenger by Rachel Batish. Material type: Text Language: English Publication details: Packt Publishing 2018Online access: Click here to access online Availability: Items available for reference: VJEC Central Library: Not for loan (1). Add to cart (remove)

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