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Pursuing Perfect Service Using a Practical Approach to Lea[r]n Six Sigma to Improve the Customer Experience and Reduce Costs in Service Industries

Ptacek, Rob.-Motwani, Jaideep.

Pursuing Perfect Service Using a Practical Approach to Lea[r]n Six Sigma to Improve the Customer Experience and Reduce Costs in Service Industries - MCS Media, Inc. 2011

ISBN: 9781461904359

Subjects--Topical Terms:
Six sigma (Quality control standard),Total quality management.

Subjects--Index Terms: BUSINESS & ECONOMICS / Quality Control

LC Class. No.: HD62.15 .P82 2011eb

Dewey Class. No.: 658.5/62

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